> look
You are in a twisty maze of insurance forms, third-party authorities, and provider networks, all alike.
> file claim
You fill out a claim form for your wrist therapy and drop it in the mail.
> wait
Time passes...
> wait
More time passes...
> wait
Weeks pass. Your claim returns in the mail, rejected, with a brief explanation at the bottom.
> read explanation
The words are English, but somehow meaningless. As far as you're concerned, it could be written in Sanskrit.
> call insurance company
Home, auto, life, or health?
> health
I don't know how to "health".
> call health insurance company
The phone at the other end is ringing.
> wait
Time passes...
A mechanical voice answers. It explains that all operators are currently helping other customers, and would you like to leave a message?
> leave message
What would you like to say in your message?
> leave name and number.
You leave a polite message with your name and phone number.
> wait
Time passes...
You get a call from your health insurance company.
> ask about rejected claim
Which one?
> ask about rejected claim for wrist therapy
The operator explains that since you are a new customer, they need an explanation from the doctor's office assuring that this was not a pre-existing condition. A copy was sent to the doctor's office and as soon as they receive a response they will provide a benefit on your claim. You thank the operator and hang up.
You have a headache.
> wait
Time passes...
> check mail
There is a bill from the doctor's office in your mailbox.
> open bill
They want a prodigious amount of money. There is a notice at the bottom saying that they have not received a response from your insurance company.
You have a headache. You can feel a vein throbbing in your right temple.
> call doctor's office
A mechanical voice answers explaining that it is 12:30 and everyone is at lunch.
> leave name and number
You leave a polite message with your name and phone number.
You have a headache. The tension in your neck is constricting the flow of blood to your brain.
> wait
Time passes...
You get a phone call from the doctor's office.
> which one?
Don't get pedantic with me!
> ask about bill
She says they haven't heard from your insurance company. Therefore the full amount due is your responsibility to pay.
> read explanation from rejected claim
She seems to understand the explanation, but she says that she hasn't received a copy.
> pound head on desk
You slam your head against the desk several times. You feel dizzy, but most of the pressure is gone for now.
> take claim to doctor's office
You get in your car and start driving to the doctor's office. Unfortunately you must have broken a blood vessel when you were beating your head on the desk. Halfway there, your vision goes red and your car careens off the road.
You have died.
You obtained $0 out of a possible $5000 in benefits. Would you like to play again?
You are in a twisty maze of insurance forms, third-party authorities, and provider networks, all alike.
> file claim
You fill out a claim form for your wrist therapy and drop it in the mail.
> wait
Time passes...
> wait
More time passes...
> wait
Weeks pass. Your claim returns in the mail, rejected, with a brief explanation at the bottom.
> read explanation
The words are English, but somehow meaningless. As far as you're concerned, it could be written in Sanskrit.
> call insurance company
Home, auto, life, or health?
> health
I don't know how to "health".
> call health insurance company
The phone at the other end is ringing.
> wait
Time passes...
A mechanical voice answers. It explains that all operators are currently helping other customers, and would you like to leave a message?
> leave message
What would you like to say in your message?
> leave name and number.
You leave a polite message with your name and phone number.
> wait
Time passes...
You get a call from your health insurance company.
> ask about rejected claim
Which one?
> ask about rejected claim for wrist therapy
The operator explains that since you are a new customer, they need an explanation from the doctor's office assuring that this was not a pre-existing condition. A copy was sent to the doctor's office and as soon as they receive a response they will provide a benefit on your claim. You thank the operator and hang up.
You have a headache.
> wait
Time passes...
> check mail
There is a bill from the doctor's office in your mailbox.
> open bill
They want a prodigious amount of money. There is a notice at the bottom saying that they have not received a response from your insurance company.
You have a headache. You can feel a vein throbbing in your right temple.
> call doctor's office
A mechanical voice answers explaining that it is 12:30 and everyone is at lunch.
> leave name and number
You leave a polite message with your name and phone number.
You have a headache. The tension in your neck is constricting the flow of blood to your brain.
> wait
Time passes...
You get a phone call from the doctor's office.
> which one?
Don't get pedantic with me!
> ask about bill
She says they haven't heard from your insurance company. Therefore the full amount due is your responsibility to pay.
> read explanation from rejected claim
She seems to understand the explanation, but she says that she hasn't received a copy.
> pound head on desk
You slam your head against the desk several times. You feel dizzy, but most of the pressure is gone for now.
> take claim to doctor's office
You get in your car and start driving to the doctor's office. Unfortunately you must have broken a blood vessel when you were beating your head on the desk. Halfway there, your vision goes red and your car careens off the road.
You have died.
You obtained $0 out of a possible $5000 in benefits. Would you like to play again?
